Thank you for your interest and support for Ourslight! Below you will find our frequently asked‑questions section designed to help you learn more about our services:
A. What are the delivery fees?
We provide free shipping for all orders placed through our website.
B. Do you provide returns and exchanges?
Yes, returns and exchanges are available. If you are unsatisfied with your purchased item or require a size swap, you may reach out to our customer‑service team within the applicable timeframe after receiving your goods and state your reason for requesting a return or exchange. Please note that items must be kept in their original condition, with all labels, tags and packaging intact. Please visit our return‑policy page to review full return‑and‑exchange procedures and terms.
C. What are the payment options?
We accept PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Elo, Cartes Bancaires, UnionPay, Visa Electron and GPay. You may select your preferred payment method to complete your purchase at checkout.
D. How to cancel or modify an order?
Please get in touch with our customer‑support team promptly if you wish to cancel or adjust your order. We will make every reasonable effort to honour your request provided your order has not yet been dispatched. If your order has already shipped, you will need to follow the procedures laid out within our return policy.
We hope the information above addresses your concerns. Should you have additional questions or require further support, feel free to contact our customer‑service team, and we will gladly assist you.
E. How many days do customers have to return a product?
You are eligible to submit a return‑and‑refund request within 14 days upon receipt of your goods (return‑shipping fees are not covered). Further details can be found in our Returns & Refund Policy.
F. How much is the restocking fee?
A 20% restocking fee calculated against the product price will apply when your return window has expired, or your return request stems from personal reasons such as a change‑of‑mind or finding the same product offered at a lower price elsewhere.
G. How much is the return shipping fee?
Return shipping will be fully covered by Ourslight for items with manufacturing defects.
For returns caused by buyer’s remorse, you will be responsible for actual return‑shipping expenses.
H. Return method?
You may send back your items via postal mail.
I. How can you get your return shipping label?
Defective Product –
Download and print the provided return shipping label.
Customer Remorse –
You are responsible for arranging your own return shipping label.
Questions regarding payment methods may be directed to support@ourslight.com.
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