Last updated: August 24, 2026
This Privacy Policy outlines how https://ourslight.com (https://ourslight.com) (referred to as the "Site", "we", "us" or "our") gathers, utilizes and shares your personal data when you browse our platform, use our services, place orders via [https://ourslight.com](https://ourslight.com), or get in touch with us about the Site (all activities above collectively called the "Services"). Within this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services — this covers customers, site visitors, and any other people whose personal details we collect in accordance with this policy.
Kindly go through this Privacy Policy thoroughly. By accessing and making use of any part of the Services, you consent to our collection, use and disclosure of your information as set forth in this document. Should you disagree with this Privacy Policy, you must refrain from accessing or using any of our Services.
Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy on an ongoing basis. Revisions may be made to align with adjustments to our internal practices, or in response to operational, legal and regulatory requirements. The updated version of this Privacy Policy will be published on our Site, with the “Last updated” timestamp adjusted accordingly. We will also carry out any additional measures mandated by applicable local laws.
How We Collect and Use Your Personal Information
In order to deliver our Services, we gather, and have gathered personal data relating to you from multiple different sources over the preceding 12‑month period, as detailed further below. The exact categories of information we obtain and process depend on the nature of your interactions with us.
Beyond the particular use cases specified in the sections that follow, we may leverage your collected information to correspond with you, deliver and enhance our Services, satisfy relevant statutory duties, uphold our binding terms of service, as well as safeguard and defend our Services, our own legal entitlements, and the rights held by our users and third‑party individuals.
What Personal Information We Collect
The kinds of personal data we obtain from you are determined by how you engage with our Site and utilize our Services. When we reference “personal information”, this covers any data that can identify you, pertain to you, describe you, or be linked back to you. The subsequent sections elaborate on both the broad categories and specific forms of personal information that we gather.
Information We Collect Directly from You
Data you actively submit to us via our Services may comprise the following:
- Contact particulars: your full name, physical address, telephone number and email address.
- Order‑related data: your name, billing address, delivery address, payment verification records, email address and phone number.
- Account‑specific details: your username, password, security challenge questions, alongside other credentials applied to keep your account secure.
- Customer‑support‑related content: any details you opt to share while messaging us through the Services.
Certain functionalities within our Services demand you supply specific personal details voluntarily. You have the option to withhold such information; however, this action might restrict or block your access to those corresponding features.
Information We Collect about Your Usage
We might also automatically gather certain data regarding your interactions with our Services, referred to as “Usage Data”. For this purpose, we employ cookies, pixel tags and comparable tracking technologies (collectively “Cookies”). Usage Data can cover details on how you access and navigate our Site and your user account, such as device specifications, browser attributes, network connection particulars, your IP address, as well as other records reflecting your engagement with our Services.
Information We Obtain from Third Parties
Additionally, we may receive your personal data from external third‑party sources, including suppliers and service partners that collect data on our behalf, for instance:
- Platforms sustaining the operation of our Site and Services, for example Shopify.
- Our payment‑processing partners, which capture payment‑related details (including bank account numbers, credit or debit card credentials, and billing addresses). These data are processed to complete payments, fulfil your placed orders, and deliver the goods or services you have requested, so as to execute our contractual agreement with you.
Whenever you browse our Site, open or click emails dispatched by us, or engage with our Services and promotional content, both our team and our authorised third‑party collaborators may automatically capture information via digital tracking tools including pixel tags, web beacons, software development kits, third‑party code libraries and cookies.
All personal information acquired from third parties will be handled in compliance with this Privacy Policy. Please also refer to the subsequent section titled Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services We utilise your personal data to deliver our Services and fulfil our contractual commitments to you. This includes processing payments, completing your orders, sending out alerts associated with your account, purchases, returns, exchanges and other transactions, as well as setting up, maintaining and administering your account. We also organise shipment arrangements, support return and exchange procedures, and run other account‑related functions. To elevate your shopping experience, we may allow Shopify to connect your account to additional Shopify‑powered services that you elect to use. Under such circumstances, Shopify will handle your personal data in accordance with its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising Your personal data may be used for marketing and promotion‑related activities. We may deliver marketing and promotional content through email, SMS or physical mail, and display relevant product and service advertisements to you. We may also analyse your personal information to customise our Services and advertising materials both on our Site and across third‑party websites.
Security and Fraud Prevention We process your personal information to identify, look into, and respond to potential fraudulent, unlawful or harmful behaviours. Should you create an account to access our Services, you are accountable for protecting your login credentials. We strongly suggest you never disclose your username, password or any other access information to third parties. Kindly reach out to us without delay if you suspect your account has been compromised.
Communicating with You and Service Improvement Your personal information helps us deliver customer support and continuously optimise our Services. This processing is based on our legitimate business interests, enabling us to respond to your inquiries promptly, deliver reliable service, and sustain our ongoing commercial relationship with you.
Cookies
Consistent with common‑industry practices, we deploy cookies across our website. Full details regarding cookies implemented as part of our Shopify‑hosted store are available at https://www.shopify.com/legal/cookies. We leverage cookies to operate and refine our Site and Services — for instance by preserving your past behaviours and saved preferences. We also carry out analytical assessments to gain deeper insight into how users engage with our offerings; this processing falls under our legitimate business interest to manage, enhance and optimise the Services. We may also grant external vendors permission to place cookies on our Site, so they can customise services, merchandise and advertisements both on our platform and external websites.
Web browsers are typically pre‑configured to accept cookies automatically. Even so, you may adjust browser settings to erase or refuse cookie storage via your browser’s configuration panel. Bear in mind that deleting or restricting cookies could diminish your browsing experience. Certain features or core capabilities of our Services might malfunction or become entirely inaccessible. Moreover, disabling cookies cannot fully halt information exchanges with third‑party collaborators such as our advertising partners.
Our Site recognises the Global Privacy Control (GPC) signal, which grants you the ability to opt out of specific forms of personal‑data usage and disclosure. When you submit your privacy preference through GPC, we treat this signal as a legitimate opt‑out instruction pertaining to data sharing and targeted advertising for that particular browser or device. Where we can link the signalling device to your user account, this opt‑out setting will also take effect for your account. Further information about GPC can be found at https://globalprivacycontrol.org/. Apart from Global Privacy Control, our platform does not honour alternative “Do Not Track” signals transmitted from your browser or mobile device.
How We Disclose Personal Information
Under specific conditions, we may share your personal data with external third‑party entities. Such disclosures happen for contract performance, legitimate business objectives and other grounds consistent with this Privacy Policy. The relevant scenarios include:
- To suppliers and external service providers delivering work on our behalf, for example IT administration, payment handling, data analysis, customer assistance, cloud data storage, order fulfilment and logistics delivery.
- To commercial and marketing collaborators, so they can supply services and serve advertisements to you. These business and marketing partners will process your information following their respective privacy statements.
- Where you instruct, ask us, or otherwise give consent for us to pass certain data to third parties. This covers arrangements required for product delivery, as well as scenarios involving social‑media widgets or social login features, subject to your explicit consent.
- To our affiliated entities or other members of our corporate group, based on our legitimate interest in maintaining smooth business operations.
- In relation to corporate events including mergers, acquisitions or bankruptcy proceedings; to satisfy statutory and regulatory requirements (such as responding to subpoenas, search warrants and comparable official demands); to enforce our terms of service; and to safeguard our Services, our legal entitlements, as well as the rights of our users and other parties.
Over the preceding 12‑month period, we have disclosed the below categories of users’ personal information and sensitive personal information for the purposes laid out within the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
|
|
We will neither utilise nor divulge sensitive personal data unless we obtain your consent, nor will we process such data to deduce personal attributes about you.
Within the prior twelve‑month period, we have “sold” and “shared” (in accordance with the definitions set forth under applicable legislation) personal information to carry out advertising and marketing initiatives, detailed below.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers including your full name, email address and contact phone number | Commercial and marketing collaboration partners |
| Commercial‑related data, such as records of goods and services you have acquired | Commercial and marketing collaboration partners |
| Platform usage behavioural data | Commercial and marketing collaboration partners |
Your Rights
Depending on your jurisdiction of residence, you may hold some or all of the rights set forth below with respect to your personal data. Please note these rights are not absolute; they apply only under specific circumstances. In certain scenarios, we are permitted by applicable legislation to decline your submitted requests.
Right to Access / Right to Know: You are entitled to submit a request to obtain access to the personal records we maintain about you, including details regarding how we utilise and share such personal data.
Right to Deletion: You may request erasure of personal information that we hold concerning you.
Right to Rectification: You have the right to demand correction of inaccurate personal data stored within our systems.
Right to Data Portability: Subject to defined conditions and statutory exceptions, you may obtain a copy of your personal information held by us, and ask us to transmit such records over to an external third‑party organisation.
Restriction of Data Processing: You may submit a request requiring us to suspend or limit our ongoing processing activities involving your personal data.
Withdrawal of Consent: Where our data‑processing activities rely upon your prior consent, you retain the right to revoke such consent at any time.
Right to Appeal: Should we reject your data‑related request, you possess the right to contest our determination. You may file your appeal by replying directly to our denial notice.
Manage Your Communication Preferences: We may deliver promotional marketing emails to you. You are free to opt‑out of these marketing communications at any moment via the unsubscribe link contained within our outgoing emails. Even after opting out, you will still receive non‑commercial service‑related emails, for instance notifications about your user account or placed orders.
You may exercise any of the above‑mentioned rights either through designated functions available on our website, or by reaching out via the contact information listed in subsequent sections.
We will not engage in discriminatory treatment against you for exercising your privacy rights. Prior to providing substantive feedback on your request, we might collect supplementary information to complete identity verification, such as your registered email address or relevant account particulars.
Pursuant to applicable regulatory requirements, you may appoint an authorised representative to lodge requests and exercise privacy entitlements on your behalf. Before processing a request submitted by your appointed agent, we require valid documentation proving you have granted them authority to act for you. In addition, we may ask you to complete identity validation directly with our team. We shall respond to your request within the timeframes mandated by governing law.
Complaints
Should you have concerns regarding the manner in which we handle your personal data, you may reach us through the contact information specified below. If our feedback on your complaint does not satisfy you, subject to your place of residence, you are entitled to challenge our conclusion by contacting us via the same channels, or submit a formal complaint to your local data‑protection authority.
International Users
Kindly be aware that your personal information could be transferred, stored and processed in jurisdictions outside your home country. Such data may also be managed by our employees, third‑party service suppliers and business partners situated in those overseas regions.
Where personal data originating from Europe is transferred to other countries, we apply officially recognised transfer safeguards. These include the Standard Contractual Clauses issued by the European Commission, or corresponding contractual documents released by the competent authority of the United Kingdom where appropriate. This exception does not apply when data is sent to territories officially recognised as offering adequate data‑protection standards.
Contact
If you possess any enquiries relating to our data‑handling operations or this Privacy Policy, or wish to exercise your applicable privacy rights, feel free to call or send an email to us at support@ourslight.com